RESOLVE COMPLAINTS

Kitchen Smoke’s Customer Care Department will receive customer complaints.

These Departments proactively resolve quickly and immediately respond to complaints based on the policies announced by Khoi Bep.

In cases that are complicated or not specified in the policies that Khoi Bep has announced, the customer care department will commit to a response time of no more than 02 days.

Transfer the results of complaint resolution to the relevant departments for implementation (customer care department, management) and call to confirm with the Customer that the complaint has been resolved.